WHO WE ARE

Starlight Realty Limited (Licensed REAA 2008) & Starlight Property Management Limited:

Our website address is: http://starlightluxe.co.nz.

Privacy Policy

Last updated: April 2025

Starlight Realty Limited (Licensed REAA 2008) & Starlight Property Management Limited:

(“we”, “us”, or “our”) is committed to protecting the privacy of our clients and the confidentiality of the personal information we collect in the course of our business. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009(“AML/CFT Act”).

1. Scope of this Policy

This policy applies to all personal information collected by Starlight Realty Limited in connection with:

  • Property sales and purchase services
  • Client identity verification (AML/CFT requirements)
  • Marketing communications
  • Enquiries, appointments, or any interaction with our business

2. What Personal Information We Collect

We may collect personal information from you directly, or from third parties with your consent. This may include:

  • Full name
  • Contact details (email, phone number, postal address)
  • Identification documents (e.g., passport, driver licence, IRD number)
  • Proof of address
  • Source of funds or wealth information
  • Financial details related to real estate transactions
  • Property ownership or legal entity documents (e.g., Trust Deed or Company Certificate)

3. How and Why We Collect Your Information

We collect personal information for the following purposes:

  • To comply with our obligations under the AML/CFT Act, including Customer Due Diligence (CDD)
  • To provide you with real estate services
  • To prepare agreements, sale and purchase documentation, and marketing material
  • To communicate with you regarding listings, offers, settlements, and appointments
  • To respond to your queries and provide ongoing support
  • To manage and improve our services and customer experience

We are required by law to collect and verify certain personal information before we can act on your behalf under an agency agreement or conduct real estate agency work.

4. AML/CFT Compliance

Starlight Realty Limited is a reporting entity under the AML/CFT Act.

We use TIC Company, a trusted and licensed third-party service provider, to conduct identity verification and due diligence checks. Your information may be shared securely with TIC Company for the purpose of fulfilling our legal obligations.

We may also disclose information to government regulators such as the Department of Internal Affairs (DIA), or to law enforcement agencies where required by law.

5. How We Store and Protect Your Information

We take reasonable steps to ensure the security of your personal information. This includes:

  • Encrypted digital storage via secure cloud platforms (e.g., Google Workspace, iCloud)
  • Access controls and password-protected systems
  • Limiting access to personal information only to authorised personnel
  • Secure destruction of records no longer required

6. Who We May Share Your Information With

We may share your information with:

  • TIC Company (for AML/CFT compliance)
  • Legal and financial professionals involved in your transaction (with your consent)
  • Government authorities as required by law
  • Real estate portals or marketing platforms (with your approval)
  • Our affiliated contractors or service providers (under confidentiality obligations)

We will never sell your personal information.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of your personal information
  • Withdraw your consent to us processing your information (where applicable)

Requests can be made by contacting us via the contact details below.

8. Data Retention

We retain personal information for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal and regulatory obligations (e.g., AML/CFT record-keeping for at least 5 years)
  • Resolve disputes or enforce agreements

9. Changes to this Policy

We may update this policy from time to time. The most current version will always be available on our website and can be requested in writing.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Starlight Realty Limited (Licensed REAA 2008)

Starlight Property Management Limited

📧 info.starlightpm@gmail.com

🌐 www.starlightluxe.co.nz

📍 Auckland, New Zealand